5*Stars Franchises Official Policy
Food Safety
Food Thermometers Assure Food is Done and Safe
Kitchen staff are required to use separate knives and cutting boards for different food types to prevent cross-contamination. For example, knives used for meat must not be used for vegetables or other ingredients.
Privacy & Policy
The Story of 5Stars Global: Radiance of Quality and Innovation in the Coffee Shop World
5Stars Global Policies and Standards of Service
1. Shift Operations and Staff Responsibilities
To ensure smooth and uninterrupted service, each branch operates with two daily shifts. Staff are expected to maintain cleanliness and organization throughout their shift and prepare the workspace for the incoming team. Morning shifts focus on breakfast service and early preparation, contributing to a fresh start each day.
2. Service Hours
- Breakfast Service: Available daily from 7:00 AM to 10:30 AM.
- Operating Hours: Hours vary by branch and are tailored to meet regional demand and comply with local regulations.
3. Cleanliness and Hygiene Standards
- Workspace Cleanliness: Staff are responsible for keeping all areas, including counters, coffee machines, and equipment, meticulously clean.
- Handwashing Protocol: Staff must wash their hands after using the restroom, following a strict three-step washing protocol to ensure thorough cleanliness.
4. Compliance with Health and Safety Regulations
Each branch abides by the health and hygiene standards mandated in its respective country, with regular audits and updates to meet all safety requirements.
5. Central Office Guidelines
Compliance with directives from the central office is mandatory, with all branches expected to align with operational policies and best practices as set by headquarters.
6. Employee Training and Development
Newly hired employees undergo an eight-day training program (three days at the central office and five days in-branch). Training includes hands-on demonstrations, customer service guidelines, and food safety standards led by a qualified trainer. Continuous education is provided, with mandatory review of training materials, manuals, and video resources.
7. Customer Respect and Service
Every interaction with customers is guided by respect, friendliness, and professionalism. Staff are expected to prioritize customer needs and create a welcoming environment for all.
8. Workplace Safety Protocols
Strict adherence to safety protocols is required in all operations, including safe handling of equipment, proper storage of cleaning products, and safe movement in the workspace.
9. Order Accuracy and Customer Satisfaction
Employees are trained to ensure order accuracy. If an order error occurs, the responsible employee is required to correct it promptly, with either a free replacement or full refund provided as needed.
10. Use of Protective Gear
Staff must wear medical-grade gloves when handling food, ensuring cleanliness and food safety. Additional protective wear such as aprons or hats may be required by local health regulations.
11. Hair and Grooming Standards
Hair must be tied or secured at all times. Staff are also expected to maintain a neat, professional appearance, including trimmed nails and minimal makeup.
12. Food Safety and Cross-Contamination Prevention
Staff in the kitchen must use separate knives and cutting boards for different food types, such as meat, vegetables, or fish, to avoid cross-contamination. Routine inspections are conducted to ensure adherence to these standards across all branches.
Legal Notice and Terms of Use
By using this website and engaging with 5Stars Global, visitors agree to follow the principles and policies outlined. Customer interactions and transactions are governed by the laws of the branch location, and disputes will be addressed in accordance with local regulations. This policy captures 5Stars Global’s dedication to delivering a consistent, five-star experience for every customer. We commit to creating an environment of quality, respect, and safety across all our branches, making every visit memorable and satisfying.
Franchise Information
5Stars is a coffee shop chain that offers high-quality coffee and beverage services. Our branches serve breakfast, various types of coffee, and fresh fruit juices. Each branch aims to provide a comfortable and enjoyable experience for its customers.
Employee Dress Code and Appearance
All employees are required to wear the designated uniform. Uniforms must be clean and tidy, and employees' appearances should be professional and well-groomed. Employees should use pleasant-smelling perfumes and maintain personal hygiene at all times.
Working Hours and Shift System
Our branches operate daily from 7:00 AM to 12:00 AM. Employees will work in two shifts, with the shift schedule as follows:
- 1st Shift: 7:00 AM – 3:00 PM
- 2nd Shift: 3:00 PM – 12:00 AM
- - A third, intermediate shift may be introduced by management if needed.
Hygiene and Cleaning Standards
All areas of our branches, especially customer seating areas and restrooms, must be cleaned every two hours. Cleaning processes should follow established hygiene protocols. Employees are required to wash their hands after each visit to the restroom, and cleaning supplies must always be available in the branch.
Customer Service and Communication
Respect for customers is mandatory under all circumstances, and professional service must be provided at all times. Any complaints or requests should be handled promptly and courteously. Our goal is to ensure that customers have a peaceful, satisfied, and enjoyable time at our branches. Communication with customers should always be positive and solution-focused.
Internet and Technology Services
All branches will provide free internet service to customers, allowing them to enjoy their time more comfortably.
Security Policy
Security cameras in our branches will record continuously, 24/7. These recordings will only be accessed by authorized courts or law enforcement if required. Otherwise, the recordings will be archived securely by the company and kept confidential.
Sales Reporting
Each branch must submit a daily sales report to the company headquarters via email using the designated official forms at the end of each business day. These reports are required to ensure transparency and accuracy in sales operations.
Ethical Guidelines and Conduct
All employees are required to adhere strictly to the ethical rules established by the company. Customer relations, interactions with colleagues, and behavior in the workplace must comply with these rules. Moral values and respect are paramount in the workplace.
Breakfast Preparation
A minimum of 50 breakfast trays must be prepared and ready for serving between 7:00 AM and 8:00 AM each morning. Breakfast items should be fresh and served under hygienic conditions.
Fresh Product Supply
Fresh fruits and other supply items must be delivered to the branches by the responsible suppliers every three days. The supplied products must meet the highest quality standards.
Personal Hygiene and Health Protocols
Employees must pay close attention to personal hygiene. Full makeup, well-groomed hair, and pleasant fragrances are required while on duty. Additionally, employees are required to sanitize their hands after each restroom visit.
Customer Experience and Objectives
The primary objective of 5Stars is to provide the best possible service, create a comfortable atmosphere, and ensure that customers have an enjoyable experience in our branches. Customer satisfaction, service quality, and a relaxing environment are the top priorities for all employees.
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Here’s a detailed guideline, tailored for compliance with Turkish regulations and standards, for handling various customer service and operational aspects in franchise and chain coffee shops, specifically for a 5*Stars Global environment:
1. Interactions with Senior Company Executives During Branch Visits
Response and Conduct:
- All staff members must present a professional and courteous demeanor upon the arrival of a senior executive at the branch.
- Staff should greet the executive with a polite phrase such as “Hoşgeldiniz” (Welcome in Turkish), along with respectful gestures, maintaining eye contact briefly.
- Stand respectfully aside to give the manager room to inspect and move around the premises freely.
- Any inquiries made by the senior executive should be answered promptly, succinctly, and honestly.
- Uniform standards and a well-groomed appearance are mandatory.
2. Interactions with Branch Manager by All Staff
Response and Conduct:
- All branch staff should treat the branch manager with respect and follow established procedures for reporting and handling tasks.
- During service hours, staff should remain focused on their responsibilities but responsive to manager guidance.
- Staff must promptly address any requests or instructions from the manager and provide brief and respectful answers.
3. Serving Coffee and Pastries by Servers
Serving Protocol:
- Coffee and pastries should be presented on a tray, and care should be taken to avoid spills or misplaced items.
- Upon reaching the table, staff should briefly introduce the order to the customer, making eye contact and offering a warm smile.
- Coffee cups, especially if hot, should be placed gently on the table, ideally with handles facing the customer for ease of use.
- Servers should remain available but not intrusive and should thank the customer with a simple “Afiyet olsun” (Enjoy your meal in Turkish) upon delivering the items.
4. Interactions with Customers by Servers
Response and Conduct:
- Servers should maintain a friendly, polite tone, starting with “Merhaba” (Hello in Turkish) or “Hoşgeldiniz” (Welcome).
- Promptly answer any questions customers may have, ensuring to listen attentively without interrupting.
- Maintain a balanced posture, avoid folding arms, and always keep a welcoming attitude.
- During busy hours, it is important to keep calm, assure customers courteously of any delays, and thank them for their patience.
5. Interactions with Customers by Cashiers
Response and Conduct:
- Cashiers should greet each customer with a polite phrase and smile, even during busy times.
- Payment transactions should be managed efficiently, with the cashier confirming the amount and any offers or loyalty program discounts available.
- Receipts should be handed to customers neatly, and change, if any, should be counted back with care and transparency.
- Cashiers should not engage in long conversations at the counter and keep interactions focused on providing a seamless checkout experience.
6. Handling Customer Dissatisfaction by All Staff
Response and Conduct:
- All staff should approach customer dissatisfaction with a calm, understanding demeanor, attentively listening to their concerns.
- Apologize sincerely for any inconvenience caused, regardless of fault.
- Depending on the nature of the complaint, staff may offer to replace the item, provide a small discount, or, if authorized, offer a complimentary item as a goodwill gesture.
- Ensure that the customer leaves feeling heard and appreciated, with a follow-up check to confirm they are now satisfied.
7. Recommending Specialty Items to Customers
Response and Conduct:
- Staff should be knowledgeable about the specialty products available and, if appropriate, suggest them in a friendly and unobtrusive way.
- Use phrases like, “Would you like to try our special…?” or “We have a unique item that’s very popular today.”
- Offer brief details about what makes the product special, such as its ingredients, preparation method, or popularity.
- If samples are available, staff can offer a small tasting, if allowed by store policy.
8. Handling Difficult Situations: Angry Customers, Safety Risks, and Emergencies
Response and Conduct:
Angry Customers:
- Remain calm, listen to their concerns without interruption, and respond respectfully. Offer to resolve the issue by involving the manager if necessary.
Electrical, Gas, or Water Hazards:
- Immediately evacuate the area around the hazard, shut off the source of electricity, gas, or water if accessible, and call the relevant emergency services. Staff should be familiar with safety procedures and emergency contacts.
Other Safety Concerns:
- In case of any other potential danger (e.g., a spill causing a slip risk), quickly mitigate the risk by marking the area or blocking access until the issue is resolved.
Each of these guidelines is designed to ensure a high standard of customer service, professionalism, and adherence to safety protocols, in compliance with expectations for a franchise environment like 5*Stars Global.
🍎Standard storage temperature of handmade juices and edible
Storage method: In the refrigerator and in a closed container
Ideal temperature: 1 to 4°C
Storage duration: Up to 24 hours
Storage method: At room temperature in a closed container to prevent moisture
Ideal temperature: 18 to 22°C
Storage duration: 1 to 2 weeks
Storage method: In the refrigerator and in a closed container
Ideal temperature: 1 to 4°C
Storage duration: Up to 1 week
Storage method: In the refrigerator and in the original packaging
Ideal temperature: 1 to 4°C
Storage duration: 3 to 5 weeks
Storage method: In the refrigerator
Ideal temperature: 5 to 10°C
Storage duration: 1 week
Storage method: In the refrigerator
Ideal temperature: 1 to 4°C
Storage duration: Up to 5 days (cream) and fresh coffee up to 24 hours
Storage method: At room temperature, away from light and moisture
Ideal temperature: 18 to 22°C
Storage duration: Several months
Storage method: In the refrigerator and in a closed container
Ideal temperature: 1 to 4°C
Storage duration: 1 to 2 months
Storage method: At room temperature in a closed container to prevent dryness
Ideal temperature: 18 to 22°C
Storage duration: 3 to 5 days
Storage method: At room temperature or in the refrigerator for longer shelf life
Ideal temperature: 10 to 12°C
Storage duration: 1 to 2 weeks
Storage method: At room temperature, away from light and moisture
Ideal temperature: 18 to 22°C
Storage duration: 6 months to 1 year
Storage method: At room temperature in a closed container
Ideal temperature: 18 to 22°C
Storage duration: Long shelf life without a specified expiration date
Storage method: In the refrigerator and in the original packaging
Ideal temperature: 1 to 4°C
Storage duration: 1 to 2 weeks
Storage method: In the refrigerator or at room temperature for dry pastries
Ideal temperature: 1 to 4°C (in the refrigerator)
Storage duration: 3 to 5 days in the refrigerator or 1 week at room temperature for dry pastries
Storage method: At room temperature in a closed container
Ideal temperature: 18 to 22°C
Storage duration: Long shelf life without a specified expiration date
Storage method: In the refrigerator after opening
Ideal temperature: 1 to 4°C
Storage duration: 1 to 2 months after opening
Storage method: In the refrigerator and in the original packaging
Ideal temperature: 1 to 4°C
Storage duration: 1 to 2 weeks
Storage method: In the refrigerator after opening
Ideal temperature: 1 to 4°C
Storage duration: 3 to 6 months after opening
Storage method: At room temperature in packaging
Ideal temperature: 18 to 22°C
Storage duration: 3 to 5 days (can be frozen)
Storage method: In the refrigerator and in a closed container
Ideal temperature: 1 to 4°C
Storage duration: 1 to 2 weeks for soft cheeses; hard cheeses for several months
Storage method: In the refrigerator and in a closed container
Ideal temperature: 2 to 4°C
Storage duration: Several months
☕️ The details of how to make different types of coffee popu
Ingredients:
Ground Turkish coffee: 1 tablespoon per person
Cold water: 1 cup per person
Sugar (optional): to taste
Preparation:
Use a cezve (Turkish coffee pot) to mix the Turkish coffee and cold water.
Add sugar to taste (plain, lightly sweet, medium, or very sweet).
Stir well and heat it on the stove.
Wait until the coffee begins to foam, then remove the cezve before it boils.
Pour the foam into the cup, then return the cezve to the heat and allow the coffee to foam again.
Pour the coffee into the cup with a generous layer of foam. Serve with water and Turkish delight.
Ingredients:
Ground Turkish coffee or filter coffee: 2 tablespoons
Boiling water: 1 cup
Preparation:
Place the ground coffee in the filter basket of your Philips 5500 coffee machine.
Add the boiling water to the machine, ensuring it filters through the coffee evenly.
The coffee will drip into the cup slowly, offering a rich and clean brew.
Filter coffee is typically served plain, without additives.
Ingredients:
Ground Turkish coffee: 2 tablespoons
Cold water: 1 cup
Milk and sugar: to taste
Preparation:
Add the Turkish coffee and cold water to the cezve and stir well.
Heat the cezve on low heat until the coffee foams.
When it boils, remove from heat and pour into a cup.
Add warm milk and sugar to taste. This coffee is creamy and smooth, loved by many in Türkiye.
Ingredients:
Ground Dibek coffee: 1 tablespoon
Cold water: 1 cup
Sugar (optional): to taste
Preparation:
Add Dibek coffee (often spiced with cardamom) and cold water to the cezve.
Add sugar if desired, then heat gently on low heat.
Let it foam and boil, then pour into the cup.
Dibek coffee has a unique, spicy flavor, offering a special experience for coffee lovers.
Ingredients:
Espresso: 1 shot (about 30 ml)
Hot chocolate: 1/2 cup
Steamed milk: 1/2 cup
Whipped cream (optional) and grated chocolate for decoration
Preparation:
Use your Philips 5500 coffee machine to brew a shot of espresso.
Mix hot chocolate and steamed milk with the espresso.
Garnish with whipped cream and grated chocolate for a sweet, velvety mocha.
Ingredients:
Ground espresso coffee: 1 shot
Preparation:
Place the ground espresso in the Philips 5500 coffee machine portafilter.
Brew the espresso, ensuring a rich crema forms on top.
Espresso serves as a base for many other coffee drinks, loved by many for its bold flavor.
Ingredients:
Espresso: 1 shot
Hot milk: 3/4 cup
Milk foam: for decoration
Preparation:
Use the Philips 5500 coffee machine to brew a shot of espresso.
Add steamed milk gently to the espresso.
Top with milk foam for a creamy, smooth coffee blend.
Ingredients:
Espresso: 1 shot
Hot milk: 3/4 cup
Caramel syrup: 1 tablespoon
Milk foam: for decoration
Caramel sauce: for decoration
Preparation:
SPECIAL: Pour caramel syrup into the cup.
Add hot milk and pour a shot of espresso slowly on top, creating distinct layers.
Decorate with milk foam and drizzle caramel sauce over the top.
With the Philips 5500 coffee machine, you can easily prepare espresso-based drinks like Mocha, Latte, and Macchiato, while for Turkish coffee or filtered coffee, manual preparation methods are still the best choice!