Employee Training

Working Hours for Branch Staff:

Manager:

Monday: 9:00 AM to 6:00 PM
Tuesday: 9:00 AM to 6:00 PM
Wednesday: 9:00 AM to 6:00 PM
Thursday: 9:00 AM to 6:00 PM
Friday: 9:00 AM to 6:00 PM
Saturday: 9:00 AM to 1:00 PM
Sunday: Off

First Shift Staff:

Monday: 7:00 AM to 3:00 PM
Tuesday: 7:00 AM to 3:00 PM
Wednesday: 7:00 AM to 3:00 PM
Thursday: Off
Friday: 7:00 AM to 3:00 PM
Saturday: 7:00 AM to 3:00 PM
Sunday: 7:00 AM to 3:00 PM

Second Shift Staff:

Monday: Off
Tuesday: 2:30 PM to 10:30 PM
Wednesday: 2:30 PM to 10:30 PM
Thursday: 2:30 PM to 10:30 PM
Friday: 2:30 PM to 10:30 PM
Saturday: 2:30 PM to 10:30 PM
Sunday: 2:30 PM to 10:30 PM

Workplace Rules:

Shift Rotation: Each week, the working hours and days for each shift will rotate. For example, if the first shift works mornings in the first week, they will switch to the second shift and work afternoons in the following week.
Shift Handover: The second shift must take formal possession of all equipment, supplies, food, beverages, and especially the POS system from the first shift at least 30 minutes before starting work. It is mandatory that the café, equipment, and all items are handed over in a clean and organized manner.
Attendance: All employees must report their entry and exit times to the branch manager.
Compliance with Manager's Instructions: All employees must follow the instructions and directions provided by the branch manager at all times.

1. Interactions with Senior Company Executives During Branch Visits

Response and Conduct:

All staff members must present a professional and courteous demeanor upon the arrival of a senior executive at the branch.
Staff should greet the executive with a polite phrase such as “Hoşgeldiniz” (Welcome in Turkish), along with respectful gestures, maintaining eye contact briefly.
Stand respectfully aside to give the manager room to inspect and move around the premises freely.
Any inquiries made by the senior executive should be answered promptly, succinctly, and honestly.
Uniform standards and a well-groomed appearance are mandatory.

2. Interactions with Branch Manager by All Staff

Response and Conduct:

All branch staff should treat the branch manager with respect and follow established procedures for reporting and handling tasks.
During service hours, staff should remain focused on their responsibilities but responsive to manager guidance.
Staff must promptly address any requests or instructions from the manager and provide brief and respectful answers.

3. Serving Coffee and Pastries by Servers

Serving Protocol:

Coffee and pastries should be presented on a tray, and care should be taken to avoid spills or misplaced items.
Upon reaching the table, staff should briefly introduce the order to the customer, making eye contact and offering a warm smile.
Coffee cups, especially if hot, should be placed gently on the table, ideally with handles facing the customer for ease of use.
Servers should remain available but not intrusive and should thank the customer with a simple “Afiyet olsun” (Enjoy your meal in Turkish) upon delivering the items.

4. Interactions with Customers by Servers

Response and Conduct:

Servers should maintain a friendly, polite tone, starting with “Merhaba” (Hello in Turkish) or “Hoşgeldiniz” (Welcome).
Promptly answer any questions customers may have, ensuring to listen attentively without interrupting.
Maintain a balanced posture, avoid folding arms, and always keep a welcoming attitude.
During busy hours, it is important to keep calm, assure customers courteously of any delays, and thank them for their patience.

5. Interactions with Customers by Cashiers

Response and Conduct:

Cashiers should greet each customer with a polite phrase and smile, even during busy times.
Payment transactions should be managed efficiently, with the cashier confirming the amount and any offers or loyalty program discounts available.
Receipts should be handed to customers neatly, and change, if any, should be counted back with care and transparency.
Cashiers should not engage in long conversations at the counter and keep interactions focused on providing a seamless checkout experience.

6. Handling Customer Dissatisfaction by All Staff

Response and Conduct:

All staff should approach customer dissatisfaction with a calm, understanding demeanor, attentively listening to their concerns.
Apologize sincerely for any inconvenience caused, regardless of fault.
Depending on the nature of the complaint, staff may offer to replace the item, provide a small discount, or, if authorized, offer a complimentary item as a goodwill gesture.
Ensure that the customer leaves feeling heard and appreciated, with a follow-up check to confirm they are now satisfied.

7. Recommending Specialty Items to Customers

Response and Conduct:

Staff should be knowledgeable about the specialty products available and, if appropriate, suggest them in a friendly and unobtrusive way.
Use phrases like, “Would you like to try our special…?” or “We have a unique item that’s very popular today.”
Offer brief details about what makes the product special, such as its ingredients, preparation method, or popularity.
If samples are available, staff can offer a small tasting, if allowed by store policy.

8. Handling Difficult Situations: Angry Customers, Safety Risks, and Emergencies

Response and Conduct:

Angry Customers:

Remain calm, listen to their concerns without interruption, and respond respectfully. Offer to resolve the issue by involving the manager if necessary.

Electrical, Gas, or Water Hazards:

Immediately evacuate the area around the hazard, shut off the source of electricity, gas, or water if accessible, and call the relevant emergency services. Staff should be familiar with safety procedures and emergency contacts.

Other Safety Concerns:

In case of any other potential danger (e.g., a spill causing a slip risk), quickly mitigate the risk by marking the area or blocking access until the issue is resolved.

Each of these guidelines is designed to ensure a high standard of customer service, professionalism, and adherence to safety protocols, in compliance with expectations for a franchise environment like 5*Stars Global.

🍎Standard storage temperature of handmade juices and edible

Homemade Juices

Storage method: In the refrigerator and in a closed container
Ideal temperature: 1 to 4°C
Storage duration: Up to 24 hours

Biscuits

Storage method: At room temperature in a closed container to prevent moisture
Ideal temperature: 18 to 22°C
Storage duration: 1 to 2 weeks

Boiled Eggs

Storage method: In the refrigerator and in a closed container
Ideal temperature: 1 to 4°C
Storage duration: Up to 1 week

Raw Eggs

Storage method: In the refrigerator and in the original packaging

Ideal temperature: 1 to 4°C

Storage duration: 3 to 5 weeks

Cucumbers

Storage method: In the refrigerator

Ideal temperature: 5 to 10°C

Storage duration: 1 week

Creams and Coffee (Creamy drinks)

Storage method: In the refrigerator

Ideal temperature: 1 to 4°C

Storage duration: Up to 5 days (cream) and fresh coffee up to 24 hours

Cocoa and Powdered Products

Storage method: At room temperature, away from light and moisture

Ideal temperature: 18 to 22°C

Storage duration: Several months

Butter

Storage method: In the refrigerator and in a closed container

Ideal temperature: 1 to 4°C

Storage duration: 1 to 2 months

Cakes

Storage method: At room temperature in a closed container to prevent dryness

Ideal temperature: 18 to 22°C

Storage duration: 3 to 5 days

Tomatoes

Storage method: At room temperature or in the refrigerator for longer shelf life

Ideal temperature: 10 to 12°C

Storage duration: 1 to 2 weeks

Chocolates

Storage method: At room temperature, away from light and moisture

Ideal temperature: 18 to 22°C

Storage duration: 6 months to 1 year

Sugar

Storage method: At room temperature in a closed container

Ideal temperature: 18 to 22°C

Storage duration: Long shelf life without a specified expiration date

Milk

Storage method: In the refrigerator and in the original packaging

Ideal temperature: 1 to 4°C

Storage duration: 1 to 2 weeks

Pastries

Storage method: In the refrigerator or at room temperature for dry pastries

Ideal temperature: 1 to 4°C (in the refrigerator)

Storage duration: 3 to 5 days in the refrigerator or 1 week at room temperature for dry pastries

Honey

Storage method: At room temperature in a closed container

Ideal temperature: 18 to 22°C

Storage duration: Long shelf life without a specified expiration date

Sweet Liquids and Sauces (e.g., chocolate and strawberry)

Storage method: In the refrigerator after opening

Ideal temperature: 1 to 4°C

Storage duration: 1 to 2 months after opening

Milk

Storage method: In the refrigerator and in the original packaging

Ideal temperature: 1 to 4°C

Storage duration: 1 to 2 weeks

Jams

Storage method: In the refrigerator after opening

Ideal temperature: 1 to 4°C

Storage duration: 3 to 6 months after opening

Toast Bread

Storage method: At room temperature in packaging

Ideal temperature: 18 to 22°C

Storage duration: 3 to 5 days (can be frozen)

Cheese

Storage method: In the refrigerator and in a closed container

Ideal temperature: 1 to 4°C

Storage duration: 1 to 2 weeks for soft cheeses; hard cheeses for several months

Olives

Storage method: In the refrigerator and in a closed container

Ideal temperature: 2 to 4°C

Storage duration: Several months

☕️ The details of how to make different types of coffee

Nescafe Gold

Nescafe Gold is typically an instant coffee, and it is not usually made in espresso machines, which typically use ground coffee beans. However, you can still prepare a similar drink using this machine.

Instructions:

Pour the desired amount of Nescafe Gold instant coffee powder into a cup.
Turn on the Philips 5500 machine.
Select either "Americano" or "Espresso" as the coffee type on the machine.
If making an Americano, adjust the water quantity for a larger cup (more water), or for Espresso, use less water.
Press the Start button to prepare the coffee.

Ristretto

Ristretto is a more concentrated version of espresso with less water, making it thicker and stronger.

Instructions:

Add fresh coffee beans to the machine’s bean hopper.
Set the machine to "Ristretto" mode.
If the machine does not have this option, you can select the "Espresso" setting and reduce the water amount by half.
Press Start to brew the ristretto.

Espresso

Espresso is a strong, concentrated coffee made with a small amount of water and a standard amount of coffee.

Instructions:

Add coffee beans to the machine’s bean hopper.
Set the machine to "Espresso" mode.
Press Start to brew the espresso.

Espresso Lungo

Espresso Lungo is similar to espresso but with more water, resulting in a milder, more diluted coffee.

Instructions:

Add coffee beans to the machine’s bean hopper.
Set the machine to "Espresso Lungo."
Press Start to brew the espresso lungo.

Americano

An Americano is made by adding more hot water to an espresso, resulting in a milder and less concentrated coffee.

Instructions:

Brew an espresso first using the machine.
After the espresso is brewed, add hot water (the Philips 5500 allows you to add extra hot water).
Typically, an Americano is a 1:2 or 1:3 ratio of espresso to water.

Filter Coffee

Filter coffee is a traditional coffee made by brewing ground coffee with water.

Instructions:

Add fresh coffee beans to the machine’s bean hopper.
Set the machine to "Filter Coffee" mode (if your machine does not have this mode, you can select the "Americano" mode as an alternative).
Press Start to brew the filter coffee.

Cream Coffee

Cream coffee typically refers to a coffee with added cream or condensed milk.

Instructions:

Add coffee beans to the machine’s bean hopper.
Brew an espresso using the machine’s "Espresso" setting.
After brewing the espresso, manually add cream or condensed milk to the coffee.

Latte Macchiato

Latte Macchiato consists of layers of steamed milk and espresso, typically served with the espresso poured on top of the milk.

Instructions:

Add milk to the milk container of the machine.
Set the machine to "Latte Macchiato."
The machine will first steam the milk and create foam, then it will pour espresso on top.
Press Start to prepare the drink.

Cappuccino

Cappuccino is similar to a latte, but with more foam and a stronger coffee flavor.

Instructions:

Add milk to the milk container of the machine.
Set the machine to "Cappuccino."
The machine will automatically froth the milk and then add the espresso.
Press Start to prepare the cappuccino.

Cafe au Lait

Cafe au Lait is made by combining brewed coffee with warm milk.

Instructions:

Add coffee beans to the machine’s bean hopper.
Set the machine to "Espresso."
After brewing the espresso, manually add warm milk to the coffee.

Caffe Latte

Caffe Latte consists of espresso combined with steamed milk and a small amount of milk foam.

Instructions:

Add coffee beans to the machine’s bean hopper.
Set the machine to "Caffe Latte."
The machine will automatically steam the milk and add the espresso.
Press Start to prepare the drink.

Turkish Coffee

Turkish coffee is traditionally brewed in a special pot, but a similar version can be made in the Philips 5500 espresso machine.

Instructions:

Add Turkish coffee grounds to the machine’s bean hopper (use finely ground coffee specific for Turkish coffee).
Set the machine to "Espresso."
Adjust the water amount to a smaller quantity, as Turkish coffee is typically brewed with less water.
Press Start to brew the Turkish coffee.

🍵 The herbal tea properties and preparation methods

Apple Cinnamon Tea

Properties:

Apples are rich in Vitamin C, which helps boost the immune system.
Cinnamon has anti-inflammatory, antibacterial, and antiviral properties.
This tea helps improve digestion, regulate blood sugar, and manage cholesterol levels.

Preparation:

Cut one apple into small pieces.
Add two or three cinnamon sticks to boiling water.
Add the apple pieces to the water and let it steep for 5-10 minutes.
You can add honey or a little lemon for extra flavor.

Black Tea

Properties:

Black tea contains caffeine, which can help increase energy levels.
It’s rich in antioxidants, which help combat free radicals and reduce the risk of diseases.
It supports heart health and helps lower blood pressure.

Preparation:

Place one teaspoon of black tea into a cup of boiling water.
Let it steep for 3-5 minutes.
You can add milk, honey, or lemon to taste.

Green Tea

Properties:

Green tea is rich in antioxidants that support the immune system and may help in cancer prevention.
It boosts metabolism and helps with fat loss.
It improves brain function and memory.

Preparation:

Place one teaspoon of green tea into a cup of boiling water.
Let it steep for 2-3 minutes.
It is best enjoyed without sugar or milk to preserve its natural flavor.

Therapy Tea

Properties:

Therapy teas usually consist of a blend of various herbs aimed at boosting the immune system and reducing stress.
Common ingredients include chamomile, ginger root, or peppermint.

Preparation:

Combine herbs like chamomile, ginger, cinnamon, and peppermint in boiling water.
Let it steep for 5-10 minutes.

Chamomile Tea

Properties:

Chamomile is a natural relaxant and helps with sleep.
It reduces stress and anxiety.
It has anti-inflammatory properties and aids in soothing digestive discomfort.

Preparation:

Place one teaspoon of dried chamomile flowers into a cup of boiling water.
Let it steep for 5-10 minutes.
It’s ideal to drink before bedtime for better sleep.

Hibiscus Tea

Properties:

Hibiscus tea helps lower blood pressure.
It is rich in Vitamin C and antioxidants.
It supports the immune system and has anti-inflammatory effects.

Preparation:

Place one teaspoon of dried hibiscus flowers into a cup of boiling water.
Let it steep for 5-10 minutes.
You can add honey for sweetness.

Linden Tea

Properties:

Linden tea is calming and helps reduce anxiety.
It aids in improving sleep and reducing stress.
It can soothe coughs and improve sore throat symptoms.

Preparation:

Place one teaspoon of dried linden flowers into a cup of boiling water.
Let it steep for 5-10 minutes.
It’s a great evening drink for relaxation.

Winter Tea

Properties:

Winter tea usually contains a combination of cinnamon, ginger, cloves, and citrus fruits.
It helps boost the immune system and provides warmth during colder months.
It can help prevent colds and flu.

Preparation:

Add a piece of fresh ginger, a cinnamon stick, a few cloves, and some lemon or orange slices to boiling water.
Let it steep for 5-10 minutes.
You can add honey for sweetness.

Mint Lemon Tea

Properties:

Helps with digestion and reduces bloating.
It has a soothing effect on the stomach and can help relieve headaches.
It also supports the immune system and provides a refreshing taste.

Preparation:

Add a few fresh mint leaves and a slice of lemon to boiling water.
Let it steep for 5 minutes and then enjoy.

Ginger Tea

Properties:

Ginger tea is effective against nausea and helps with digestion.
It has anti-inflammatory properties and can help relieve muscle pain.
It boosts the immune system and can help fight cold symptoms.

Preparation:

Add a few slices of fresh ginger to boiling water.
Let it steep for 10 minutes.
You can add honey or lemon for extra flavor.

Saffron Tea

Properties:

Saffron tea is calming and helps reduce anxiety.
It improves mood and can help alleviate depression.
It has anti-cancer properties and supports the immune system.

Preparation:

Soak a few strands of saffron in warm water.
Add it to a cup of boiling water and let it steep for 5 minutes.

Sweet and Saffron Tea

Properties:

A blend of sweetness and saffron, this tea is delicious and relaxing.
The combination of saffron and sweetness boosts mood and energy.
Saffron has digestive and immune-boosting properties.

Preparation:

Brew black or green tea.
Add a few strands of saffron and sugar or honey to taste.
Let it steep for 5 minutes and serve.

🍊 The recipes for each of the juices and milkshakes

Banana Milkshake

Ingredients:

1 medium banana
150 ml milk
1 tablespoon honey (optional)
2-3 ice cubes

Instructions:

Peel the banana and cut it into small pieces.
Add the banana, milk, honey (if using), and ice cubes to a blender.
Blend until smooth and creamy.
Pour into a 300 ml glass and serve.

Orange Juice

Ingredients:

2 medium oranges
1 teaspoon sugar (optional)

Instructions:

Peel the oranges and extract the juice.
Pour the juice into a 300 ml glass.
If desired, add sugar to taste.

Apple Juice

Ingredients:

2 apples
1/2 cup cold water

Instructions:

Peel the apples and cut them into small pieces.
Blend the apples with the cold water in a blender.
Strain the juice and pour it into a 300 ml glass.

Watermelon Juice

Ingredients:

200 g watermelon (seedless)
1/2 cup cold water
A few ice cubes (optional)

Instructions:

Cut the watermelon into small pieces.
Blend the watermelon with cold water.
Strain the juice and pour it into a 300 ml glass. You can add ice cubes if desired.

Grape Juice

Ingredients:

200 g grapes (red or green)
1/2 cup cold water

Instructions:

Wash the grapes and remove the stems.
Blend the grapes with cold water in a blender.
Strain the juice and pour it into a 300 ml glass.

Sour Cherry Juice

Ingredients:

150 g sour cherries
1/2 cup cold water
1 teaspoon sugar (optional)

Instructions:

Wash the cherries and remove the pits.
Blend the cherries with cold water in a blender.
If desired, add sugar, then strain the juice and pour it into a 300 ml glass.

Carrot Juice

Ingredients:

2 medium carrots
1/2 cup cold water

Instructions:

Peel the carrots and cut them into small pieces.
Blend the carrots with cold water.
Strain the juice and pour it into a 300 ml glass.

Celery Juice

Ingredients:

3 celery stalks
1/2 cup cold water

Instructions:

Wash and chop the celery stalks.
Blend the celery with cold water in a blender.
Strain the juice and pour it into a 300 ml glass.

Lemonade

Ingredients:

1 lemon
1 teaspoon sugar (optional)
1/2 cup cold water
1/2 cup sparkling water (optional)
Ice cubes (as desired)

Instructions:

Cut the lemon in half and squeeze out the juice.
Mix the lemon juice with cold water, sugar, and ice cubes.
If you prefer, add sparkling water.
Pour the lemonade into a glass and serve.

Kiwi Juice

Ingredients:

2 kiwis
1/2 cup cold water
1 teaspoon sugar (optional)

Instructions:

Peel the kiwis and cut them into small pieces.
Blend the kiwis with cold water in a blender.
If desired, add sugar, then strain the juice and pour it into a 300 ml glass.

Strawberry Juice

Ingredients:

150 g strawberries
1/2 cup cold water
1 teaspoon sugar (optional)

Instructions:

Wash the strawberries and remove the leaves.
Blend the strawberries with cold water in a blender.
If needed, add sugar, then strain the juice and pour it into a 300 ml glass.

🍓 The smoothie recipes

Strawberry Banana Smoothie

Ingredients:

Fresh or frozen strawberries: 5-6 (about 50 grams)
Small banana: 1
Milk (or plant-based milk like almond or soy): 150 ml
Honey or sugar (optional): 1 teaspoon
Ice (optional): 2-3 cubes

Instructions:

Add the strawberries and banana into a blender.
Pour in the milk and honey.
Blend until smooth.
Pour the smoothie into a glass and serve.

Pineapple Ginger Smoothie

Ingredients:

Fresh or frozen pineapple: 50 grams
Fresh grated ginger: 1/2 teaspoon
Orange juice or lemon juice: 100 ml
Honey (optional): 1 teaspoon
Ice (optional): 2-3 cubes

Instructions:

Add pineapple, grated ginger, and orange juice into a blender.
Add honey if desired.
Blend until smooth.
Pour the smoothie into a glass and serve.

Green Smoothie (Kiwi, Apple, Cucumber)

Ingredients:

Kiwi: 1
Green apple: 1/2
Cucumber: 1/2
Lemon juice: 1 teaspoon
Honey (optional): 1 teaspoon
Ice (optional): 2-3 cubes

Instructions:

Peel and chop the kiwi, apple, and cucumber.
Add them into the blender.
Pour in the lemon juice and honey.
Blend until smooth.
Pour the smoothie into a glass and serve.

Red Smoothie (Berry Mix)

Ingredients:

Strawberries: 5
Raspberries or blackberries: 5
Blueberries: 5
Greek yogurt (optional): 2 tablespoons
Honey or sugar (optional): 1 teaspoon
Ice (optional): 2-3 cubes

Instructions:

Add the strawberries, raspberries (or blackberries), and blueberries into the blender.
Add Greek yogurt and honey if desired.
Blend until smooth.
Pour the smoothie into a glass and serve.

Pumpkin Caramel Smoothie

Ingredients:

Pumpkin puree (cooked or canned): 3 tablespoons
Milk (or plant-based milk): 150 ml
Brown sugar or caramel syrup: 1 tablespoon
Cinnamon (optional): 1/4 teaspoon
Ice (optional): 2-3 cubes

Instructions:

Add the pumpkin puree, milk, and brown sugar into the blender.
Add cinnamon if desired.
Blend until smooth.
Pour the smoothie into a glass and serve.

Welcome To 5Stars Global Training

Global Companies

Choose Your Language

Working Hours for Branch Staff:

Workplace Rules:

Welcome To 5Stars Global Training

How to set up & working with: Cashier POS Machine - ENGLISH

How to set up & working with: Cashier POS Machine - TURKISH

1. Coffee WORKING TRAINING

2. How to set up the Automatic Coffee Machine

3. How to Clean the Machine

4. How to make: Coffee

5. How to make: Iced Orange Espresso

6. How to make: Iced coffee

How to make: Cherry Mocha

Part 1. Dishwasher Machine setup

Part 2. Dishwasher Machine setup

Dishwasher Machine setup

Here’s a detailed guideline, tailored for compliance with Turkish regulations and standards, for handling various customer service and operational aspects in franchise and chain coffee shops, specifically for a 5*Stars Global environment:

1. Interactions with Senior Company Executives During Branch Visits

2. Interactions with Branch Manager by All Staff

3. Serving Coffee and Pastries by Servers

4. Interactions with Customers by Servers

5. Interactions with Customers by Cashiers

6. Handling Customer Dissatisfaction by All Staff

7. Recommending Specialty Items to Customers

8. Handling Difficult Situations: Angry Customers, Safety Risks, and Emergencies

🍎Standard storage temperature of handmade juices and edible

☕️ The details of how to make different types of coffee

Instructions:

Instructions:

Instructions:

Instructions:

Instructions:

Instructions:

Instructions:

Instructions:

Instructions:

Instructions:

Instructions:

Instructions:

🍵 The herbal tea properties and preparation methods

🍊 The recipes for each of the juices and milkshakes

🍓 The smoothie recipes

Ingredients:

Instructions:

Ingredients:

Instructions:

Ingredients:

Instructions:

Ingredients:

Instructions:

Ingredients:

Instructions:

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